FAQ

Account Login
Q: I'm unable to login with my email address. A: Make sure that the email address you are using is the same email address that is used fo...
Thu, 11 Jul, 2019 at 3:49 PM
Missing Data
Q: I am able to login, but cannot see any data. A: Step 1: If you are logged in, go to the menu and logout. Step 2: Force quit the Nur...
Thu, 11 Jul, 2019 at 3:51 PM
Login Error Message
Q: While trying to log into the app I am receiving the following error message, "The operation couldn't be completed. (AWSMobileClient.AWSMoblieC...
Mon, 9 Sep, 2019 at 9:39 AM
Unable to Access App
Q: I cannot access the app unless I click through a notification. If I juts go through the app, OI get an error message that there is no internet connectio...
Mon, 9 Sep, 2019 at 9:41 AM
App Keeps Closing
Q: The app is crashing just after it starts to load. No error message, just closes.  A: Check the app store to ensure you are using the most updated v...
Mon, 9 Sep, 2019 at 9:45 AM
No link to create account
Q: I downloaded the app and there isn't a link to create an account. The displace asks if I already have an account and the field to sign in. A: ...
Mon, 9 Sep, 2019 at 9:49 AM
Blank Cameras
Q: I have logged in and I am not able to see anything on the cameras A: We suggest 2 options:     1. In the app, pull down the feed to refresh     2...
Mon, 9 Sep, 2019 at 9:52 AM
Only receiving notifications
Q: I am receiving notifications, but nothing appears in the app.  A: Try force closing the app, logging out and back in completely. If this does not ...
Mon, 9 Sep, 2019 at 9:55 AM