Q: 

When trying to login to the payment portal, my email/password combo give an error. I have tried to request a reset code but receive this error: "User password cannot be reset in the current state"


A: 

Please try logging in with the follow:

    Username: the email on file at the school (please check with an admin team member to confirm)

    Temporary Password: aptree-{first three letters of your child's last name}